Terms & Policies
PERFECT FIT GUARANTEE
We understand that when you love our products, you will gladly tell others about us. That's why our perfect fit guarantee is so important to us. The vast majority of garments we produce fit perfectly the first time. However, we understand that all bodies are unique. If anything about the fit of your garment is unsatisfactory, we will be happy to make alterations free of charge within 90 days of delivery. If you are still not satisfied after alterations have been made, we will be happy to send it back for alterations for a second and final effort. We will remake the garment once if you are unsatisfied with the fit and the garment is not alterable. Because each garment is handmade to the specific measurements of each customer, we do not offer refunds.
Unless otherwise stated, we plan for initial delivery of our products in about 5.5 weeks. This is generally 3-6 weeks faster than the industry standard. We also provide two rush delivery options for urgent orders. When necessary, we can produce and deliver many of our products in as little as 5-7 business days.
Information Collection and Use
For a better experience while using truegentlemansupply.com, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, date of birth, and postal address. The information that we collect will be used to contact or identify you.
We want to inform you that whenever you visit our site, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of truegentlemansupply.com that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collection information and to improve truegntlemansupply.com. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of truegntlemansupply.com.
We may employ third-party companies and individuals due to the following reasons:
To facilitate truegntlemansupply.com;
To perform truegentlemansupply.com-related services; or
To assist us in analyzing how truegentlemansupply.com is used.
We want to inform truegntlemansupply.com users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.